Frequently Asked Questions (FAQ)

Q: What tour options do you offer? A: We offer:

• Guided Kayak Tours (3 hours) at 9:30 AM and 2:00 PM
• Self-guided Kayak Rentals (hourly basis)
• Private Boat Tours, in the Islet + Vila Franca do Campo Coast
• Optional snorkeling add-ons

Q: What are your rates? A: Our competitive rates are:

• Kayak Guided Tours: €65/adult, €53/child (4-12 y/old)
• Kayak Self-guided: €10/hour per adult, €8/hour per child
• Boat Guided Private Tour: €160 (max: 4 people)

Q: What's included in the tour? A: All tours include:

• Professional-grade kayaking equipment
• Life vest
• Paddle
• Insurance coverage
• Dry bag (guided tours only)
• Expert guidance (guided tours)

Q: Is it safe for beginners? A: Absolutely! We maintain strict safety protocols:

• Tours only run in favorable conditions
• Full safety briefing provided
• Professional guides for guided tours
• Rescue boat available within 5 minutes
• Basic first aid kit at base

Q: How do you practice sustainable tourism? A: We're committed to environmental protection through:

• 100% fuel-free tours
• Active marine debris collection
• Small group sizes (max 10 adults + 5 children)
• Environmental education during tours
• Minimal impact practices

Q: What snorkeling equipment do you offer? A: We offer:

• Full snorkel set: €15 (mask, snorkel, fins)
• Individual items: €10 each
• Refundable deposit: €10-20 required
• All equipment is sanitized between uses

Q: Can I bring my own snorkeling gear? A: Yes, you're welcome to bring your own equipment.

Q: Can I bring a camera? A: Yes! We recommend:

• Waterproof cameras or phone cases
• Securing cameras with lanyards
• Using our dry bags (provided in guided tours)
• GoPro-style cameras work great

Q: Is there parking available? A: Yes, free parking is available on top of the Marina de Vila Franca do Campo, if not available on the parking slots, there are more slots at: Avenida da Europa or Praia Vinha D'areia.

Q: What makes your tours special? A: We pride ourselves on:

• Small group sizes, 5 kayaks (max 10 adults + 5 child)
• Professional guides
• Eco-friendly approach
• Flexible options (guided/self-guided)
• High safety standards
• Outstanding customer service

Q: Do you offer flexible booking options? A: Yes, we understand plans can change:

• Free cancellation (when notified in advance)
• Ability to reschedule based on availability
• Weather-dependent rescheduling options

Q: When should I book my kayak experience? A: While we accept last-minute bookings:

• Peak season (July-August): Book 1-2 days ahead
• Groups of 5+: Book 3-4 days ahead
• Special requests: Book at least 2 days ahead
• Morning tours tend to book faster

Q: What happens if I need to cancel? A: Our cancellation policy is designed to be fair:

• Full refund for weather-related cancellations
• Free rescheduling when available
• Cancellation terms vary by booking platform
• Direct bookings have more flexible terms

Q: Can I modify my booking? A: Yes, we offer several modification options:

• Change of date (subject to availability)
• Group size adjustments
• Tour time changes
• Ask us! 

Q: How does access to the Princess Ring Islet work? A: The islet has a daily capacity limit of 400 visitors during summer, managed by the local ticket office. Access is coordinated between kayak operators and the islet management to ensure a great experience for all visitors.

Q: Can I visit the islet without a kayak tour? A: Yes, you can visit the islet independently by purchasing tickets at the local ticket office. However, our kayak tours offer a unique perspective and allow you to explore both the interior and exterior of this natural wonder.

Q: What should I bring? A: We recommend:

• Swimwear
• Sunscreen
• Water bottle
• Towel
• Change of clothes
• Camera (waterproof recommended)

Q: When should I book? A: While we accept walk-ins, we recommend booking 1-2 days in advance, especially during peak season (July-August).

Q: How can I book? A: Book directly with us, either online, by e-mail: info@epicvolcanic.com, by phone or Whatsapp +351 939 782 790.

Q: What payment methods do you accept? A: We accept major credit cards, cash payments, paypal, apple pay, google pay, bank transfer.

Q: What languages do you offer? A: While our tours are primarily in English, we can accommodate other languages using translation tools when needed.

Q: How can I contact you with additional questions? A: Our team responds to inquiries within 24 hours through our booking platforms, email, phone, whatsapp and at our marina base.

Q: What's the best time to visit the Princess Ring Islet? A: The best conditions are typically from June 15th to October 15th. Morning tours (9:30 AM) often have calmer waters and better visibility for snorkeling.

Q: What's the water temperature like? A: The Azores enjoys mild water temperatures. During our operating season, water temperatures typically range from 20-24°C (68-75°F).

Q: What's the minimum age for kayaking? A: 4+ years old is the minimum allowed to participate on our Kayak Tours. Children can participate when accompanied by adults. We provide appropriate safety equipment for everyone.

Q: What fitness level is required? A: Our tours are designed for average fitness levels. The activity involves light to moderate paddling, and our guides adjust the pace to the group's capabilities.

Q: What happens in case of bad weather? A: If conditions are unsuitable, we offer:

• Rescheduling to another day
• Full refund if rescheduling isn't possible
• Alternative activities when available

Q: How do I know if my tour is confirmed? A: We confirm all direct bookings made on our website, or directly to us. You'll receive a notification on your e-mail.

Q: Do you offer special rates for groups? A: Contact us for group rates and special arrangements for larger parties.

Q: Can you accommodate corporate events? A: Yes, we can arrange special tours for corporate groups, team building, or special occasions.

Q: How can I share my experience? A: We appreciate feedback through:

• GetYourGuide reviews
• Viator/TripAdvisor
• Google Reviews
• Direct feedback to our team